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Returns / Size exchange

kybun Return Policy

Returns can be sent directly to our logistics partner in Hong Kong. Returns are subject to our cancellation policy. If you change your mind, you can return your goods to us within 28 calendar days of delivery. You have to tell us about your wish to cancel within 14 days. You don't have to provide a reason if you return your goods within this period. This option is in addition to your consumer rights to return defective products.

Please send return, including the original delivery note and if possible in the original packaging, to the following address:

Tiptrans
kybun AG, Suite #20618
Si Toi Commercial Building, 3/F, Unit B
62-63 Connaught Road West
HongKong

 

Please also note the following points: 

  • The kybun shoes should be returned in their original packaging
  • The delivery note must be included
  • There must be no signs of wear. Otherwise, a deduction may apply.
  • You would have to cover the shipping costs for returning the shoes.

If you have any questions, please use our live chat (during opening hours) or leave a message if no support agent is online. You can also send us an e-mail: support-en@kybun.ch

 

kybun Shoe Size Exchange

It may occur that your kybun shoes do not fit properly to your feet. In such cases, it is possible to proceed with a size exchange under the following conditions:

  • The kybun shoes should be returned in their original packaging
  • The delivery note must be included
  • An exchange must first be registered with us
  • There must be no signs of wear. Otherwise, a deduction may apply.
  • You would have to cover the shipping costs for returning the shoes. We will send you the requested size at no cost.

Please send the kybun shoe back to the following address:

Tiptrans
kybun AG, Suite #20618
Si Toi Commercial Building, 3/F, Unit B
62-63 Connaught Road West
HongKong